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Certification NO: IQ-ITSM1557-22

Company Name: Industrial bank – headquarter

Location: Iraq- Baghdad

Standard: ISO 20000:2011 Information technology – Service management

Scope: Banking Activities related:

Administration Department – Banking Credit Department

Information Technology Department – Quality Management Unit

Issue Date: 01 Aug 2022

Expiry Date: 01 Aug 2025

Surveillance Audit 1: 01 Aug 2023

Surveillance Audit 2: 01 Aug 2024

Industrial bank – headquarter IQ-ITSM1557-22