Quality is pervading IQS’s technical, operational and client service delivery processes. IQS quality service
culture is characterized by client focus and continuous improvement in all processes:
The delivery of quality service shall be the focus of everyone at IQS. As IQS achieves success in the long
term pursuit of quality, IQS people will strive to:
· Respond quickly and wisely to rapid changes in the business environment and changing client needs.
· Attract and retain clients by being best-in-class.
To ensure continuing success of the quality initiative, IQS leadership will:
· Maintain an absolute, proactive and long term commitment to client focused, continuous service
· Formulate an Impartiality committee for ensuring strict adherence to laid down impartiality norms and for
reviewing of the norms on a time to time basis.
The certification Procedure will ensure that all audits and certification decisions are conducted in accordance
with the requirements of the relevant standard. In addition IQS is fully committed to ensuring that it fully
complies with all AB regulations, relevant Certification Standards and all requirements of any regulatory bodies.
IQS will ensure that a professional service will be offered to clients through the use of trained, experienced and
competent auditors certification, and support staff.
IQS will continually seek to improve the services it offers and will do so through acting upon client’s feedback,
regular internal and external audits, reviews of reports, reviews of staff, management review meetings and
management meetings.
Any client, who feels dissatisfied with any aspect of the service provided by IQS, is encouraged to put in
writing their complaint which will be responded to promptly and thoroughly investigate.
Any client who disagrees with a Certification Decision has the right of appeal which will be put before an
independent Appeals Committee, comprising individuals who are not employees of IQS.
In conducting certification activities IQS, fully understands the importance of ensuring that the certification
process and all audits are conducted in an impartial manner and no conflict of interest exists. To this end checks
have been introduced throughout the certification process to identify any potential conflicts of interest and an
independent Impartiality Committee has been established to oversee the operations of IQS, and in particular the
certification Procedure.
Certification Director