Certification NO: IQ-ITSM1175-20

Company Name: Industrial bank – headquarter

Location: Iraq- Baghdad

Standard: ISO 20000:2011 Information technology – Service management

Scope: Banking Activities related:

Administration Department – Banking Credit Department

Information Technology Department – Quality Management Unit

Issue Date: 10 Nov 2020

Expiry Date: 10 Nov 2023

Surveillance Audit 1: 10 Nov 2021

Surveillance Audit 2: 10 Nov 2022

Industrial bank – headquarter IQ-ITSM1175-20